Last updated 19 August 2026
This policy covers purchases of Bones packs for the Skelly Essentials toolkit, sold by Skelly Essentials LLC with Polar Software Inc. as merchant of record.
Short version: if a generation fails on our side, its Bones go back to your balance automatically. If you bought a pack and haven't spent any of it, we'll refund the purchase in full within 14 days. Once Bones are spent on successful generations, that portion has been consumed by the AI providers and can't be refunded.
Every image, video, or audio job shows its Bone cost before it runs. If the job fails on our side — a provider error, a timeout, a moderation block by the AI provider — the Bones for that job are returned to your balance automatically. You don't need to ask.
If you believe a job failed and wasn't refunded, email us with the approximate time and what you were generating and we'll check the ledger and put it right.
If you bought a pack and haven't spent any Bones from it, you can request a full refund within 14 days of purchase. Email [email protected] from the address you bought with. Refunds are returned to the original payment method by Polar, usually within 5–10 business days depending on your bank.
Bones spent on successful generations have already been paid out to the AI providers that produced the output, so that portion isn't refundable. If you've used only a small part of a pack and something has genuinely gone wrong, contact us — we'd rather sort it out than argue over a few dollars.
Please contact us before disputing a charge with your bank. We can almost always resolve it faster, and a chargeback on a pack whose Bones have been spent will result in the account being suspended while it's investigated.
Skelly Essentials LLC — [email protected]. Include the email you purchased with and, if you have it, the Polar order ID from your receipt.